Refund policy

Every EnduraXguard is custom made to your own impression or scan, so it cannot be resold or reused. For that reason we do not accept returns and we do not give refunds, except when a guard is defective or we made a mistake, as set out below.

A defective guard or our mistake

If your guard has a manufacturing defect, or we got your order wrong, contact us within 7 days of receiving it. We may ask for photos and a few details. If the claim checks out, we remake or replace it at no extra cost, and where a replacement is not possible we refund you.

Not covered

We cannot refund or replace a guard because you changed your mind, because you selected the wrong design, colour or option, or because it does not fit due to an inaccurate home impression or an incorrect scan that you provided.

Home Impression Kit

Taking a clean impression is your responsibility, so please follow the instructions and watch the demo video. Each kit includes two attempts. If neither impression is usable after both attempts, a new kit and its shipping may be charged before production starts.

Lost or damaged in transit

If your order is lost or arrives damaged, contact us as soon as you can. We work with the carrier to investigate and arrange a replacement.

Refunds

Where we approve a refund, it goes to your original payment method. How long it takes to arrive depends on your payment provider.